BizHause
Critical
Site down, form broken
The public site is unavailable or the main enquiry route is broken. We respond first, inside the agreed support window.
Services
Manage websites
A website that is designed, built and then looked after: hosting, backups, updates, monitoring, fixes and small changes, with a short monthly summary of what was done.
01 What you get
Everything a website needs to stay healthy.
The service is written down, with its limits and allowance, so both sides know what to expect.
- Hosting for your website, with SSL certificate administration
- Daily automated backups of site and database, with regular restore checks
- Routine security updates after compatibility checks
- Monitoring of availability and of enquiry-form delivery
- Fixes for anything in the functionality we delivered
- Small edits with your final content, within a monthly time allowance
- A monthly summary: maintenance, incidents, backups, edits and allowance used
02 Support
When something needs attention.
High
A function impaired
An important existing function is not working as it should. Acknowledged within the agreed business-day target.
Routine
Changes and small fixes
A content change or a small defect. Acknowledged and scheduled after review.
These are acknowledgement targets rather than repair guarantees, and we are open about not offering round-the-clock response. If your business needs that, we will say so and suggest the right arrangement.
03 Working together
Simple, and fair for both sides.
How changes work
- You send the request, with final content and a due date.
- We confirm whether it is within the monthly allowance.
- Included work is scheduled. Anything larger gets a written estimate before it starts.
- We implement, check, and record it in the monthly summary.
Quoted separately
Redesigns, new page templates, substantial new sections, new integrations, e-commerce operations, copywriting or translation at volume, and social media work.
Ownership
The domain stays in your name. We record who owns which account and what you receive if the service ever ends: source files and a backup export, with a clear notice period.